Shipping policy
Shipping Policy
Last updated: 28 October 2026
At Kembri, we aim to make your shopping experience simple and transparent. Below you'll find information about our shipping costs, processing times, delivery estimates and order tracking.
Shipping Locations
We currently ship to addresses within Australia only.
We hope to expand our shipping destinations in the future.
Shipping Costs
Free standard shipping on all Australian orders.
There is no minimum order value required to qualify for free shipping.
Order Processing
Orders are prepared for shipment after payment confirmation.
Processing times may vary depending on warehouse operations, order volume, weekends and public holidays.
Once your order has been dispatched, you'll receive a shipping confirmation with tracking information.
Please note that order processing time is separate from the estimated shipping transit time below.
Estimated Delivery Times
Our estimated shipping transit time for Australian orders is 8–12 calendar days after dispatch.
Please allow additional time for order processing.
These delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, carrier operations, customs processing and other circumstances outside our control.
Some regional or remote addresses may experience longer delivery times.
If your order is taking longer than expected, please contact us so we can investigate.
Order Tracking
All orders are shipped using a tracked delivery service.
Once your order has been dispatched, you'll receive tracking information so you can follow its progress.
Tracking updates may occasionally take time to appear or update as your parcel moves between facilities.
Shipping Origin
Our products are currently dispatched from our fulfilment partner's warehouse in China and shipped directly to customers in Australia.
Customs, Duties and Taxes
Our standard Australian shipping service is arranged on a Delivered Duty Paid (DDP) basis, meaning applicable import duties and customs clearance charges are included in the shipping arrangement.
Customers are not expected to pay additional import duties or customs clearance fees upon delivery.
If you receive an unexpected request for customs-related payment, please contact us before making the payment so we can investigate.
Incorrect Shipping Information
Please ensure your delivery address is accurate and complete when placing your order.
If you notice an error, contact us as soon as possible. We will do our best to assist before your order is dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
Delayed, Lost or Damaged Orders
If your order is significantly delayed, appears lost, arrives damaged or has another delivery issue, please contact us so we can investigate and help resolve the problem.
Where appropriate, we will arrange a replacement, refund or other remedy in accordance with Australian Consumer Law.
Nothing in this policy limits your rights under Australian Consumer Law.
Contact Us
For shipping questions or assistance with an order, please contact us through the contact form on our website or email:
Please include your order number and a description of the issue so we can assist you as efficiently as possible.
We appreciate your patience and thank you for shopping with Kembri.