Shipping Policy

Last updated: 25 October 2026

At Kembri, we aim to make your shopping experience simple and transparent. Below you'll find information about our shipping costs, processing times, delivery estimates and order tracking.

Shipping Locations

We currently ship to addresses within Australia only.

We hope to expand our shipping destinations in the future.

Shipping Costs

Free standard shipping on all Australian orders.

There is no minimum order value required to qualify for free shipping.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may occasionally be longer during busy periods or when additional order verification is required.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information.

Estimated Delivery Times

Our estimated shipping transit time for Australian orders is 8–12 calendar days after dispatch.

Please allow additional time for order processing.

These delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, carrier operations, customs processing and other circumstances outside our control.

Some regional or remote addresses may experience longer delivery times.

Order Tracking

All orders are shipped using a tracked delivery service.

Once your order has been dispatched, you'll receive tracking information so you can follow its progress.

Tracking updates may occasionally take time to appear or update as your parcel moves between facilities.

Shipping Origin

Our products are currently dispatched from our fulfilment partner's warehouse in China and shipped directly to customers in Australia.

Customs, Duties and Taxes

Applicable standard shipping charges are included in our free shipping offer.

In the unlikely event that additional import charges or customs-related fees arise, please contact us before making any payment so we can help investigate.

Incorrect Shipping Information

Please ensure your delivery address is accurate and complete when placing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist before your order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

Delayed, Lost or Damaged Orders

If your order is significantly delayed, appears lost, arrives damaged or has another delivery issue, please contact us so we can investigate and help resolve the problem.

Where appropriate, we may arrange a replacement or refund in accordance with Australian Consumer Law.

Contact Us

For shipping questions or assistance with an order, please contact us through the contact form on our website.

Email: kembri.help@outlook.com

Please include your order number and a description of the issue so we can assist you as efficiently as possible.

We appreciate your patience and thank you for shopping with Kembri.